FAQ

We do not accept any returns and/or refunds for our products. In the case of a defect or an incorrect item received, kindly email us at contactsg.onthego@gmail.com within 7 days of receiving your order. Do provide details of your name, order number and a clear photo of the defect(s) or incorrect item received. We apologise for any inconvenience caused and our team will be in touch to assist promptly. Do note: • The item must be in its original conditions received - unworn, unscented, unwashed, unaltered, with its original packaging intact. • Defective products do not include general wear and tear.

• Machine / Hand Wash with cold water • Tumble Dry Low • Wash With Like Colors • Do Not Bleach / Iron

Local Orders All local orders above S$60 will enjoy FREE local standard shipping. Note: We don't deliver to Post Office (PO) boxes, army camps, hotels, and islands in Singapore. International Orders Shipping fees paid during checkout do not include taxes and import duties. Your parcel may be subject to customs inspection and the assessment of duties and taxes will be in accordance with local regulations. If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed. Estimated delivery time applies only to the major cities/office of mail exchange. Please allow more time for destinations beyond that. Do note that delivery times are only estimates and may/may not be the actual delivery standard experienced. Any delay at the destination countries is beyond the control of our courier and OTG will not be liable. We do not deliver to Post Office (PO) boxes. Our couriers can only deliver to standard addresses.